feat: review form logo/header image customizer, fix unread msg job startup

- ReviewsPage: logo upload (circle/square), header bg image, show-email toggle
- GuestReviewQrPage/GuestReviewPage: render logo image, header bg image, logo shape
- Backend: return review_logo_url, review_logo_shape, review_header_image_url, show_email from both public review endpoints
- jobs.ts: run unread messages job 20s after startup (was only on interval)

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>

backend/migrations/090_reviews_source_qr.sql

@@ -0,0 +1,7 @@
+-- Migration 090 — Add 'qr' to reviews source constraint
+
+ALTER TABLE reviews DROP CONSTRAINT IF EXISTS reviews_source_check;
+
+ALTER TABLE reviews
+  ADD CONSTRAINT reviews_source_check
+  CHECK (source IN ('direct', 'booking_com', 'airbnb', 'google', 'tripadvisor', 'qr'));

backend/migrations/091_reviews_guest_email.sql

@@ -0,0 +1,4 @@
+-- Migration 091 — Add guest_email to reviews (for QR anonymous reviews)
+
+ALTER TABLE reviews
+  ADD COLUMN IF NOT EXISTS guest_email VARCHAR(255);

backend/src/jobs.ts

@@ -109,7 +109,7 @@ async function runAutoCancelNoShows(): Promise<void> {
         title: 'Гость не заехал — бронь отменена',
         body: `${b.guest_name ?? 'Гость'} не заехал вовремя. Бронирование автоматически отмечено как неявка.`,
         bookingId: b.id,
-        link: `/${hotel.slug}/bookings`,
+        link: '/bookings',
       }).catch(() => {})
     }
   }
@@ -192,7 +192,7 @@ async function runAutoCheckouts(): Promise<void> {
         title: 'Автоматическое выселение',
         body: `${b.guest_name ?? 'Гость'} выселен автоматически по истечении времени проживания.`,
         bookingId: b.id,
-        link: `/${hotel.slug}/calendar`,
+        link: '/calendar',
       }).catch(() => {})
     }
   }
@@ -348,7 +348,7 @@ async function runUnreadMessagesJob(): Promise<void> {
         type: 'unread_messages',
         title: `Непрочитанные сообщения — ${row.room_name}`,
         body,
-        link: `/${row.hotel_slug}/chat`,
+        link: '/chat',
       }).catch(() => {})
 
       void sendPushForNotification(row.hotel_id, 'unread_messages', {
@@ -399,6 +399,10 @@ export function startJobs(): void {
     runPaymentExpiryJob().catch(console.error)
   }, PAYMENT_EXPIRY_INTERVAL)
 
+  setTimeout(() => {
+    runUnreadMessagesJob().catch(console.error)
+  }, 20_000)
+
   setInterval(() => {
     runUnreadMessagesJob().catch(console.error)
   }, UNREAD_MSG_INTERVAL)

backend/src/routes/publicWidget.ts

@@ -475,7 +475,7 @@ const publicWidget: FastifyPluginAsync = async (fastify) => {
       title: `Новая бронь через сайт — ${guestName}`,
       body: `${checkIn} — ${checkOut}, ${nights} ${nights === 1 ? 'ночь' : nights < 5 ? 'ночи' : 'ночей'}`,
       bookingId,
-      link: `/${hotel.slug}/bookings`,
+      link: '/bookings',
     })
     void sendPushForNotification(hotel.id, 'new_booking', {
       title: `Новая бронь через сайт — ${guestName}`,

backend/src/routes/reviews.ts

@@ -38,7 +38,7 @@ const reviewsRoutes: FastifyPluginAsync = async (fastify) => {
       if (!hotelId) return reply.code(404).send({ error: 'Hotel not found' })
 
       const { rows } = await db.query(
-        `SELECT r.id, r.booking_id, r.guest_id, r.guest_name, r.source,
+        `SELECT r.id, r.booking_id, r.guest_id, r.guest_name, r.guest_email, r.source,
                 r.rating, r.text, r.reply, r.replied_at, r.is_public, r.rejected_at,
                 r.created_at, r.updated_at,
                 b.room_id,
@@ -56,7 +56,7 @@ const reviewsRoutes: FastifyPluginAsync = async (fastify) => {
   )
 
   // ── PATCH /api/hotels/:slug/reviews/:id ───────────────────────────────────
-  fastify.patch<SlugIdParam & { Body: { reply?: string; isPublic?: boolean; rejected?: boolean } }>(
+  fastify.patch<SlugIdParam & { Body: { reply?: string; isPublic?: boolean; rejected?: boolean; guestEmail?: string } }>(
     '/api/hotels/:slug/reviews/:id',
     { onRequest: [fastify.authenticate] },
     async (request, reply) => {
@@ -67,7 +67,7 @@ const reviewsRoutes: FastifyPluginAsync = async (fastify) => {
       const hotelId = await getHotelId(slug)
       if (!hotelId) return reply.code(404).send({ error: 'Hotel not found' })
 
-      const { reply: replyText, isPublic, rejected } = request.body
+      const { reply: replyText, isPublic, rejected, guestEmail } = request.body
       const updates: string[] = []
       const vals: unknown[]   = [id, hotelId]
 
@@ -93,16 +93,24 @@ const reviewsRoutes: FastifyPluginAsync = async (fastify) => {
       if (!rows[0]) return reply.code(404).send({ error: 'Review not found' })
 
       // Send email to guest when manager adds a reply
-      if (replyText && rows[0].booking_id) {
+      if (replyText) {
+        // Determine email: manager override → review's own guest_email (QR) → booking email
+        let emailTo: string | null = guestEmail?.trim() || (rows[0].guest_email as string | null) || null
+        let guestFirstName = ''
+
+        if (!emailTo && rows[0].booking_id) {
           const { rows: bRows } = await db.query<{
             guest_email: string | null; guest_name: string | null
           }>(
             `SELECT guest_email, guest_name FROM bookings WHERE id = $1`,
             [rows[0].booking_id],
           )
-        const guestEmail = bRows[0]?.guest_email
+          emailTo = bRows[0]?.guest_email ?? null
-        if (guestEmail) {
+          guestFirstName = extractFirstName(bRows[0]?.guest_name ?? null)
-          const { rows: hRows } = await db.query<{ name: string }>(
+        }
+
+        if (emailTo) {
+          const { rows: hRows } = await db.query<{ name: string; color: string }>(
             `SELECT h.name,
                     COALESCE((SELECT value #>> '{}' FROM hotel_settings
                       WHERE hotel_id = h.id AND key = 'review_brand_color'), '#2563eb') AS color
@@ -110,10 +118,10 @@ const reviewsRoutes: FastifyPluginAsync = async (fastify) => {
             [hotelId],
           )
           sendReviewReplyEmail({
-            to:             guestEmail,
+            to:             emailTo,
-            guestFirstName: extractFirstName(bRows[0]?.guest_name ?? null),
+            guestFirstName,
-            hotelName:      (hRows[0] as unknown as { name: string; color: string })?.name ?? '',
+            hotelName:      hRows[0]?.name ?? '',
-            brandColor:     (hRows[0] as unknown as { name: string; color: string })?.color ?? '#2563eb',
+            brandColor:     hRows[0]?.color ?? '#2563eb',
             replyText,
             originalRating: rows[0].rating,
           }).catch(err => console.error('[reviews] reply email error:', err))
@@ -162,7 +170,9 @@ const reviewsRoutes: FastifyPluginAsync = async (fastify) => {
               'review_redirect_threshold','review_platforms',
               'review_show_text_field','review_welcome_text',
               'review_brand_color','review_redirect_source',
-              'review_source_map'
+              'review_source_map','review_logo_url',
+              'review_logo_shape','review_header_image_url',
+              'review_show_email'
             )`,
         [row.hotel_id],
       )
@@ -196,10 +206,14 @@ const reviewsRoutes: FastifyPluginAsync = async (fastify) => {
       return {
         hotelName:         row.hotel_name,
         logoLetter:        (row.hotel_name as string)[0] ?? 'О',
+        logoUrl:           (s.review_logo_url as string | undefined) ?? null,
+        logoShape:         (s.review_logo_shape as string | undefined) ?? 'circle',
+        headerImageUrl:    (s.review_header_image_url as string | undefined) ?? null,
         welcomeText:       (s.review_welcome_text as string | undefined) ?? 'Как вам у нас?',
         color:             (s.review_brand_color  as string | undefined) ?? '#2563eb',
         redirectThreshold: Number(s.review_redirect_threshold ?? 4),
         showTextField:     s.review_show_text_field !== false,
+        showEmail:         s.review_show_email !== false,
         platforms,
         guestName:         row.guest_name ?? '',
         bookingSource:     bookingSrc,
@@ -261,7 +275,7 @@ const reviewsRoutes: FastifyPluginAsync = async (fastify) => {
         type: 'new_review',
         title: `Новый отзыв — ${rating}★`,
         body: `${booking.guest_name ?? 'Гость'}${text ? ': ' + text.slice(0, 80) : ''}`,
-        link: `/${hotelSlug}/reviews`,
+        link: '/reviews',
       })
       void sendPushForNotification(booking.hotel_id, 'new_review', {
         title: `Новый отзыв — ${rating}★`,
@@ -294,7 +308,9 @@ const reviewsRoutes: FastifyPluginAsync = async (fastify) => {
             AND key IN (
               'review_redirect_threshold','review_platforms',
               'review_show_text_field','review_welcome_text',
-              'review_brand_color'
+              'review_brand_color','review_logo_url',
+              'review_logo_shape','review_header_image_url',
+              'review_show_email'
             )`,
         [hotel.id],
       )
@@ -310,10 +326,14 @@ const reviewsRoutes: FastifyPluginAsync = async (fastify) => {
       return {
         hotelName:         hotel.name,
         logoLetter:        hotel.name[0] ?? 'О',
+        logoUrl:           (s.review_logo_url as string | undefined) ?? null,
+        logoShape:         (s.review_logo_shape as string | undefined) ?? 'circle',
+        headerImageUrl:    (s.review_header_image_url as string | undefined) ?? null,
         welcomeText:       (s.review_welcome_text as string | undefined) ?? 'Как вам у нас?',
         color:             (s.review_brand_color  as string | undefined) ?? '#2563eb',
         redirectThreshold: Number(s.review_redirect_threshold ?? 4),
         showTextField:     s.review_show_text_field !== false,
+        showEmail:         s.review_show_email !== false,
         platforms:         allPlatforms,
         roomNumber:        room,
       }
@@ -321,11 +341,11 @@ const reviewsRoutes: FastifyPluginAsync = async (fastify) => {
   )
 
   // ── POST /api/public/review-qr/:slug/:room ────────────────────────────────
-  fastify.post<SlugRoomParam & { Body: { rating: number; text?: string } }>(
+  fastify.post<SlugRoomParam & { Body: { rating: number; text?: string; email?: string } }>(
     '/api/public/review-qr/:slug/:room',
     async (request, reply) => {
       const { slug, room } = request.params
-      const { rating, text } = request.body
+      const { rating, text, email } = request.body
 
       if (!rating || rating < 1 || rating > 5) {
         return reply.code(400).send({ error: 'Rating must be 1–5' })
@@ -346,11 +366,12 @@ const reviewsRoutes: FastifyPluginAsync = async (fastify) => {
 
       await db.query(
         `INSERT INTO reviews
-           (hotel_id, booking_id, guest_id, guest_name, source, rating, text, is_public)
+           (hotel_id, booking_id, guest_id, guest_name, guest_email, source, rating, text, is_public)
-         VALUES ($1, NULL, NULL, $2, 'qr', $3, $4, $5)`,
+         VALUES ($1, NULL, NULL, $2, $3, 'qr', $4, $5, $6)`,
         [
           hotel.id,
           roomRows[0] ? `Номер ${room}` : `QR (номер ${room})`,
+          email?.trim() || null,
           rating,
           text ?? null,
           rating >= 4,
@@ -361,7 +382,7 @@ const reviewsRoutes: FastifyPluginAsync = async (fastify) => {
         type: 'new_review',
         title: `Новый QR-отзыв — №${room}, ${rating}★`,
         body: text ? text.slice(0, 80) : `Оценка: ${rating} из 5`,
-        link: `/${slug}/reviews`,
+        link: '/reviews',
       })
       void sendPushForNotification(hotel.id, 'new_review', {
         title: `Новый QR-отзыв — №${room}, ${rating}★`,

src/components/layout/Topbar.tsx

@@ -1,7 +1,7 @@
 import { Sun, Moon, Monitor, Bell, LogOut, ChevronDown, Menu,
   BookOpen, X, CheckCheck, CalendarCheck2, CalendarX2,
   Sparkles, AlertTriangle, Star, CreditCard, Info,
-  ArrowRight, Wrench,
+  ArrowRight, Wrench, MessageSquare, UtensilsCrossed,
 } from 'lucide-react'
 import { useTheme } from '../../contexts/ThemeContext'
 import { useAuth } from '../../contexts/AuthContext'
@@ -19,6 +19,7 @@ const NOTIF_META: Record<NotifType, {
   iconColor: string
 }> = {
   booking_new:       { icon: BookOpen,          iconBg: 'bg-brand-100 dark:bg-brand-900/40',     iconColor: 'text-brand-600 dark:text-brand-400' },
+  new_booking:       { icon: BookOpen,          iconBg: 'bg-brand-100 dark:bg-brand-900/40',     iconColor: 'text-brand-600 dark:text-brand-400' },
   booking_cancelled: { icon: CalendarX2,        iconBg: 'bg-red-100 dark:bg-red-900/30',         iconColor: 'text-red-600 dark:text-red-400' },
   booking_checkin:   { icon: CalendarCheck2,    iconBg: 'bg-emerald-100 dark:bg-emerald-900/30', iconColor: 'text-emerald-600 dark:text-emerald-400' },
   booking_checkout:  { icon: ArrowRight,        iconBg: 'bg-slate-100 dark:bg-slate-700',        iconColor: 'text-slate-600 dark:text-slate-400' },
@@ -26,10 +27,15 @@ const NOTIF_META: Record<NotifType, {
   channel_error:     { icon: AlertTriangle,     iconBg: 'bg-orange-100 dark:bg-orange-900/30',   iconColor: 'text-orange-600 dark:text-orange-400' },
   payment:           { icon: CreditCard,        iconBg: 'bg-violet-100 dark:bg-violet-900/30',   iconColor: 'text-violet-600 dark:text-violet-400' },
   review:            { icon: Star,              iconBg: 'bg-yellow-100 dark:bg-yellow-900/30',   iconColor: 'text-yellow-600 dark:text-yellow-400' },
+  new_review:        { icon: Star,              iconBg: 'bg-yellow-100 dark:bg-yellow-900/30',   iconColor: 'text-yellow-600 dark:text-yellow-400' },
   system:            { icon: Info,              iconBg: 'bg-slate-100 dark:bg-slate-700',        iconColor: 'text-slate-500 dark:text-slate-400' },
   maintenance:       { icon: Wrench,            iconBg: 'bg-red-100 dark:bg-red-900/30',         iconColor: 'text-red-600 dark:text-red-400' },
+  room_service:      { icon: UtensilsCrossed,   iconBg: 'bg-orange-100 dark:bg-orange-900/30',   iconColor: 'text-orange-600 dark:text-orange-400' },
+  unread_messages:   { icon: MessageSquare,     iconBg: 'bg-sky-100 dark:bg-sky-900/30',         iconColor: 'text-sky-600 dark:text-sky-400' },
 }
 
+const NOTIF_META_FALLBACK = NOTIF_META.system
+
 function relativeTime(iso: string): string {
   const diff = Math.floor((Date.now() - new Date(iso).getTime()) / 1000)
   if (diff < 60)    return 'только что'
@@ -131,7 +137,7 @@ function NotificationsPanel({ onClose }: { onClose: () => void }) {
         ) : (
           <div className="divide-y divide-slate-100 dark:divide-slate-700/60">
             {shown.map(n => {
-              const meta = NOTIF_META[n.type]
+              const meta = NOTIF_META[n.type] ?? NOTIF_META_FALLBACK
               const Icon = meta.icon
               return (
                 <div

src/contexts/NotificationsContext.tsx

@@ -4,6 +4,7 @@ import { api } from '../lib/api'
 
 export type NotifType =
   | 'booking_new'
+  | 'new_booking'
   | 'booking_cancelled'
   | 'booking_checkin'
   | 'booking_checkout'
@@ -11,8 +12,11 @@ export type NotifType =
   | 'channel_error'
   | 'payment'
   | 'review'
+  | 'new_review'
   | 'system'
   | 'maintenance'
+  | 'room_service'
+  | 'unread_messages'
 
 export interface Notification {
   id: string

src/lib/api.ts

@@ -482,7 +482,7 @@ export const api = {
     list: (slug: string) =>
       req<ReviewApi[]>('GET', `/api/hotels/${slug}/reviews`),
 
-    update: (slug: string, id: string, data: { reply?: string; isPublic?: boolean; rejected?: boolean }) =>
+    update: (slug: string, id: string, data: { reply?: string; isPublic?: boolean; rejected?: boolean; guestEmail?: string }) =>
       req<ReviewApi>('PATCH', `/api/hotels/${slug}/reviews/${id}`, data),
   },
 
@@ -1980,6 +1980,7 @@ export interface ReviewApi {
   bookingId: string | null
   guestId: string | null
   guestName: string
+  guestEmail: string | null
   source: string
   rating: number
   text: string | null
@@ -1996,10 +1997,14 @@ export interface ReviewApi {
 export interface PublicReviewConfig {
   hotelName: string
   logoLetter: string
+  logoUrl: string | null
+  logoShape: 'circle' | 'square'
+  headerImageUrl: string | null
   welcomeText: string
   color: string
   redirectThreshold: number
   showTextField: boolean
+  showEmail: boolean
   platforms: { name: string; url: string }[]
   guestName: string
   bookingSource: string

src/pages/GuestReviewPage.tsx

@@ -88,16 +88,29 @@ export function GuestReviewPage() {
     <div className="min-h-screen bg-gradient-to-br from-slate-50 to-slate-100 flex items-center justify-center p-4">
       <div className="w-full max-w-sm">
         <div className="bg-white rounded-3xl shadow-2xl overflow-hidden">
-          <div className="h-2" style={{ backgroundColor: color }} />
+          {/* Header area */}
-          <div className="px-8 py-8 text-center space-y-6">
-
-            {/* Logo */}
           <div
-              className="w-20 h-20 rounded-2xl mx-auto flex items-center justify-center text-3xl font-bold text-white shadow-lg"
+            className="relative flex items-center justify-center py-7"
-              style={{ backgroundColor: color }}
+            style={config?.headerImageUrl
+              ? { backgroundImage: `url(${config.headerImageUrl})`, backgroundSize: 'cover', backgroundPosition: 'center' }
+              : { backgroundColor: color + '22' }
+            }
           >
-              {config?.logoLetter ?? 'О'}
+            {config?.headerImageUrl && <div className="absolute inset-0 bg-black/35" />}
+            <div
+              className={cn(
+                'relative w-20 h-20 flex items-center justify-center text-3xl font-bold text-white shadow-lg overflow-hidden',
+                config?.logoShape === 'square' ? 'rounded-2xl' : 'rounded-full',
+              )}
+              style={config?.logoUrl ? {} : { backgroundColor: color }}
+            >
+              {config?.logoUrl
+                ? <img src={config.logoUrl} alt="" className="w-full h-full object-cover" />
+                : (config?.logoLetter ?? 'О')
+              }
             </div>
+          </div>
+          <div className="px-8 py-6 text-center space-y-6">
 
             <div>
               <h1 className="text-xl font-bold text-slate-900">{config?.hotelName}</h1>
@@ -119,7 +132,8 @@ export function GuestReviewPage() {
                       onMouseEnter={() => setHover(i + 1)}
                       onMouseLeave={() => setHover(0)}
                       onClick={() => setRating(i + 1)}
-                      className="transition-transform hover:scale-110 active:scale-95"
+                      className="transition-transform active:scale-95"
+                      style={{ transform: (hover || rating) > i ? 'scale(1.12)' : 'scale(1)' }}
                     >
                       <Star
                         size={40}
@@ -134,11 +148,11 @@ export function GuestReviewPage() {
                   ))}
                 </div>
 
-                {(hover || rating) > 0 && (
+                <p className="text-sm font-medium text-slate-600 -mt-2 h-5 text-center">
-                  <p className="text-sm font-medium text-slate-600 -mt-2">
+                  {(hover || rating) > 0
-                    {['', 'Очень плохо', 'Плохо', 'Нормально', 'Хорошо', 'Отлично!'][hover || rating]}
+                    ? ['', 'Очень плохо', 'Плохо', 'Нормально', 'Хорошо', 'Отлично!'][hover || rating]
+                    : ''}
                 </p>
-                )}
 
                 {rating > 0 && config?.showTextField && (
                   <textarea

src/pages/GuestReviewQrPage.tsx

@@ -8,10 +8,14 @@ const BASE = (import.meta.env.VITE_API_URL as string | undefined) ?? 'https://ap
 interface QrConfig {
   hotelName: string
   logoLetter: string
+  logoUrl: string | null
+  logoShape: 'circle' | 'square'
+  headerImageUrl: string | null
   welcomeText: string
   color: string
   redirectThreshold: number
   showTextField: boolean
+  showEmail: boolean
   platforms: { name: string; url: string }[]
   roomNumber: string
 }
@@ -24,6 +28,7 @@ export function GuestReviewQrPage() {
   const [rating,     setRating]     = useState(0)
   const [hover,      setHover]      = useState(0)
   const [text,       setText]       = useState('')
+  const [email,      setEmail]      = useState('')
   const [submitted,  setSubmitted]  = useState(false)
   const [submitting, setSubmitting] = useState(false)
 
@@ -45,7 +50,7 @@ export function GuestReviewQrPage() {
       await fetch(`${BASE}/api/public/review-qr/${slug}/${encodeURIComponent(room)}`, {
         method: 'POST',
         headers: { 'Content-Type': 'application/json' },
-        body: JSON.stringify({ rating, text: text.trim() || undefined }),
+        body: JSON.stringify({ rating, text: text.trim() || undefined, email: email.trim() || undefined }),
       })
       setSubmitted(true)
     } catch {
@@ -83,16 +88,29 @@ export function GuestReviewQrPage() {
     <div className="min-h-screen bg-gradient-to-br from-slate-50 to-slate-100 flex items-center justify-center p-4">
       <div className="w-full max-w-sm">
         <div className="bg-white rounded-3xl shadow-2xl overflow-hidden">
-          <div className="h-2" style={{ backgroundColor: color }} />
+          {/* Header area */}
-          <div className="px-8 py-8 text-center space-y-6">
-
-            {/* Logo */}
           <div
-              className="w-20 h-20 rounded-2xl mx-auto flex items-center justify-center text-3xl font-bold text-white shadow-lg"
+            className="relative flex items-center justify-center py-7"
-              style={{ backgroundColor: color }}
+            style={config?.headerImageUrl
+              ? { backgroundImage: `url(${config.headerImageUrl})`, backgroundSize: 'cover', backgroundPosition: 'center' }
+              : { backgroundColor: color + '22' }
+            }
           >
-              {config?.logoLetter ?? 'О'}
+            {config?.headerImageUrl && <div className="absolute inset-0 bg-black/35" />}
+            <div
+              className={cn(
+                'relative w-20 h-20 flex items-center justify-center text-3xl font-bold text-white shadow-lg overflow-hidden',
+                config?.logoShape === 'square' ? 'rounded-2xl' : 'rounded-full',
+              )}
+              style={config?.logoUrl ? {} : { backgroundColor: color }}
+            >
+              {config?.logoUrl
+                ? <img src={config.logoUrl} alt="" className="w-full h-full object-cover" />
+                : (config?.logoLetter ?? 'О')
+              }
             </div>
+          </div>
+          <div className="px-8 py-6 text-center space-y-6">
 
             <div>
               <h1 className="text-xl font-bold text-slate-900">{config?.hotelName}</h1>
@@ -111,7 +129,8 @@ export function GuestReviewQrPage() {
                       onMouseEnter={() => setHover(i + 1)}
                       onMouseLeave={() => setHover(0)}
                       onClick={() => setRating(i + 1)}
-                      className="transition-transform hover:scale-110 active:scale-95"
+                      className="transition-transform active:scale-95"
+                      style={{ transform: (hover || rating) > i ? 'scale(1.12)' : 'scale(1)' }}
                     >
                       <Star
                         size={40}
@@ -126,11 +145,11 @@ export function GuestReviewQrPage() {
                   ))}
                 </div>
 
-                {(hover || rating) > 0 && (
+                <p className="text-sm font-medium text-slate-600 -mt-2 h-5 text-center">
-                  <p className="text-sm font-medium text-slate-600 -mt-2">
+                  {(hover || rating) > 0
-                    {['', 'Очень плохо', 'Плохо', 'Нормально', 'Хорошо', 'Отлично!'][hover || rating]}
+                    ? ['', 'Очень плохо', 'Плохо', 'Нормально', 'Хорошо', 'Отлично!'][hover || rating]
+                    : ''}
                 </p>
-                )}
 
                 {rating > 0 && config?.showTextField && (
                   <textarea
@@ -142,6 +161,16 @@ export function GuestReviewQrPage() {
                   />
                 )}
 
+                {rating > 0 && config?.showEmail !== false && (
+                  <input
+                    type="email"
+                    className="w-full border border-slate-200 rounded-2xl p-3.5 text-sm text-slate-700 bg-slate-50 focus:outline-none focus:border-blue-400 transition-colors placeholder:text-slate-400"
+                    placeholder="Ваш email для ответа (необязательно)"
+                    value={email}
+                    onChange={e => setEmail(e.target.value)}
+                  />
+                )}
+
                 <button
                   onClick={handleSubmit}
                   disabled={rating === 0 || submitting}

src/pages/ReviewsPage.tsx

@@ -4,6 +4,7 @@ import {
   Star, ThumbsDown, Copy, CheckCheck, MessageSquare, QrCode,
   ArrowUpRight, Plus, Trash2, ExternalLink, Settings2,
   Mail, Clock, Eye, Palette, Globe, Save, Loader2, Download, Printer,
+  Upload, Image as ImageIcon,
 } from 'lucide-react'
 import { format } from 'date-fns'
 import { ru } from 'date-fns/locale'
@@ -74,6 +75,7 @@ export function ReviewsPage() {
   const [tab, setTab]             = useState<Tab>('pending')
   const [replyId, setReplyId]     = useState<string | null>(null)
   const [replyText, setReplyText] = useState('')
+  const [replyEmail, setReplyEmail] = useState('')
   const [copied, setCopied]       = useState(false)
 
   // Settings
@@ -115,6 +117,12 @@ export function ReviewsPage() {
   const [previewColor, setPreviewColor]       = useState(PREVIEW_COLORS[0])
   const [previewWelcome, setPreviewWelcome]   = useState('Как вам у нас?')
   const [previewShowText, setPreviewShowText] = useState(true)
+  const [previewLogoUrl, setPreviewLogoUrl]   = useState('')
+  const [previewLogoShape, setPreviewLogoShape] = useState<'circle' | 'square'>('circle')
+  const [previewHeaderImageUrl, setPreviewHeaderImageUrl] = useState('')
+  const [previewShowEmail, setPreviewShowEmail] = useState(true)
+  const [uploadingLogo, setUploadingLogo]     = useState(false)
+  const [uploadingHeader, setUploadingHeader] = useState(false)
 
   // ── Load data ───────────────────────────────────────────────────────────────
 
@@ -143,6 +151,10 @@ export function ReviewsPage() {
       if (s.review_welcome_text       !== undefined) setPreviewWelcome(String(s.review_welcome_text))
       if (s.review_brand_color        !== undefined) setPreviewColor(String(s.review_brand_color))
       if (s.review_show_text_field    !== undefined) setPreviewShowText(Boolean(s.review_show_text_field))
+      if (s.review_logo_url           !== undefined) setPreviewLogoUrl(String(s.review_logo_url ?? ''))
+      if (s.review_logo_shape         !== undefined) setPreviewLogoShape(s.review_logo_shape as 'circle' | 'square')
+      if (s.review_header_image_url   !== undefined) setPreviewHeaderImageUrl(String(s.review_header_image_url ?? ''))
+      if (s.review_show_email         !== undefined) setPreviewShowEmail(s.review_show_email !== false)
       if (Array.isArray(s.review_platforms))   setPlatforms(s.review_platforms as ReviewPlatform[])
       if (Array.isArray(s.review_source_map))  setSourceMap(s.review_source_map as SourceMapEntry[])
       if (Array.isArray(s.review_custom_locations)) setCustomLocations(s.review_custom_locations as string[])
@@ -178,6 +190,10 @@ export function ReviewsPage() {
         review_welcome_text:       previewWelcome,
         review_brand_color:        previewColor,
         review_show_text_field:    previewShowText,
+        review_logo_url:           previewLogoUrl || null,
+        review_logo_shape:         previewLogoShape,
+        review_header_image_url:   previewHeaderImageUrl || null,
+        review_show_email:         previewShowEmail,
         review_platforms:          platforms,
         review_source_map:         sourceMap,
         review_custom_locations:   customLocations,
@@ -189,10 +205,11 @@ export function ReviewsPage() {
 
   // ── Review actions ──────────────────────────────────────────────────────────
 
-  const sendReply = async (id: string) => {
+  const sendReply = async (id: string, isQr: boolean) => {
     if (!replyText.trim() || !slug) return
-    // Negative review stays private (isPublic=false), just saves the reply
+    const data: { reply: string; guestEmail?: string } = { reply: replyText.trim() }
-    const updated = await api.reviews.update(slug, id, { reply: replyText.trim() })
+    if (isQr && replyEmail.trim()) data.guestEmail = replyEmail.trim()
+    const updated = await api.reviews.update(slug, id, data)
     setReviews(prev => prev.map(r => r.id === id ? updated : r))
     setReplyId(null)
     setReplyText('')
@@ -328,13 +345,29 @@ export function ReviewsPage() {
               <div className="bg-slate-800 dark:bg-slate-950 h-5 flex items-center justify-center">
                 <div className="w-16 h-1.5 rounded-full bg-slate-600" />
               </div>
-              <div className="p-5 text-center space-y-4">
+              {/* Header with optional background image */}
               <div
-                  className="w-16 h-16 rounded-full mx-auto flex items-center justify-center text-2xl font-bold text-white shadow-lg"
+                className="relative flex items-center justify-center py-5"
-                  style={{ backgroundColor: previewColor }}
+                style={previewHeaderImageUrl
+                  ? { backgroundImage: `url(${previewHeaderImageUrl})`, backgroundSize: 'cover', backgroundPosition: 'center' }
+                  : { backgroundColor: previewColor + '22' }
+                }
               >
-                  {previewHotelName[0]}
+                {previewHeaderImageUrl && <div className="absolute inset-0 bg-black/30" />}
+                <div
+                  className={cn(
+                    'relative w-14 h-14 flex items-center justify-center text-2xl font-bold text-white shadow-lg overflow-hidden',
+                    previewLogoShape === 'square' ? 'rounded-2xl' : 'rounded-full',
+                  )}
+                  style={previewLogoUrl ? {} : { backgroundColor: previewColor }}
+                >
+                  {previewLogoUrl
+                    ? <img src={previewLogoUrl} alt="" className="w-full h-full object-cover" />
+                    : previewHotelName[0]
+                  }
                 </div>
+              </div>
+              <div className="p-5 text-center space-y-4">
                 <div>
                   <p className="font-bold text-slate-900 dark:text-slate-100 text-base">{previewHotelName}</p>
                   <p className="text-lg font-semibold text-slate-700 dark:text-slate-300 mt-1">{previewWelcome}</p>
@@ -440,6 +473,63 @@ export function ReviewsPage() {
                   <input type="color" className="w-8 h-8 rounded-full cursor-pointer border-0 bg-transparent" value={previewColor} onChange={e => setPreviewColor(e.target.value)} title="Свой цвет" />
                 </div>
               </div>
+              {/* Logo upload */}
+              <div>
+                <p className="text-sm font-medium text-slate-700 dark:text-slate-300 mb-1.5">Логотип</p>
+                <div className="flex items-center gap-3 flex-wrap">
+                  {previewLogoUrl && (
+                    <img src={previewLogoUrl} alt="" className="w-12 h-12 object-cover rounded-xl border border-slate-200 dark:border-slate-600 shrink-0" />
+                  )}
+                  <label className={cn('btn-secondary gap-1.5 cursor-pointer text-sm', uploadingLogo && 'opacity-50 pointer-events-none')}>
+                    {uploadingLogo ? <Loader2 size={13} className="animate-spin" /> : <Upload size={13} />}
+                    {previewLogoUrl ? 'Заменить' : 'Загрузить'}
+                    <input type="file" accept="image/*" className="hidden" onChange={async e => {
+                      const file = e.target.files?.[0]; if (!file) return
+                      setUploadingLogo(true)
+                      try { setPreviewLogoUrl(await api.upload.photo(file, 'hotels')) }
+                      finally { setUploadingLogo(false); e.target.value = '' }
+                    }} />
+                  </label>
+                  {previewLogoUrl && (
+                    <button onClick={() => setPreviewLogoUrl('')} className="text-xs text-red-500 hover:text-red-700 dark:text-red-400">Убрать</button>
+                  )}
+                </div>
+                <div className="flex gap-2 mt-2">
+                  {(['circle', 'square'] as const).map(shape => (
+                    <button
+                      key={shape}
+                      onClick={() => setPreviewLogoShape(shape)}
+                      className={cn('px-3 py-1.5 text-xs rounded-lg border transition-colors', previewLogoShape === shape ? 'border-brand-600 bg-brand-50 dark:bg-brand-900/20 text-brand-700 dark:text-brand-400' : 'border-slate-200 dark:border-slate-600 text-slate-600 dark:text-slate-400 hover:border-slate-300')}
+                    >
+                      {shape === 'circle' ? '● Круг' : '■ Квадрат'}
+                    </button>
+                  ))}
+                </div>
+              </div>
+
+              {/* Header background image */}
+              <div>
+                <p className="text-sm font-medium text-slate-700 dark:text-slate-300 mb-1.5">Фон за логотипом</p>
+                {previewHeaderImageUrl && (
+                  <img src={previewHeaderImageUrl} alt="" className="w-full h-16 object-cover rounded-xl border border-slate-200 dark:border-slate-600 mb-2" />
+                )}
+                <div className="flex items-center gap-3 flex-wrap">
+                  <label className={cn('btn-secondary gap-1.5 cursor-pointer text-sm', uploadingHeader && 'opacity-50 pointer-events-none')}>
+                    {uploadingHeader ? <Loader2 size={13} className="animate-spin" /> : <ImageIcon size={13} />}
+                    {previewHeaderImageUrl ? 'Заменить фото' : 'Фото отеля'}
+                    <input type="file" accept="image/*" className="hidden" onChange={async e => {
+                      const file = e.target.files?.[0]; if (!file) return
+                      setUploadingHeader(true)
+                      try { setPreviewHeaderImageUrl(await api.upload.photo(file, 'hotels')) }
+                      finally { setUploadingHeader(false); e.target.value = '' }
+                    }} />
+                  </label>
+                  {previewHeaderImageUrl && (
+                    <button onClick={() => setPreviewHeaderImageUrl('')} className="text-xs text-red-500 hover:text-red-700 dark:text-red-400">Убрать</button>
+                  )}
+                </div>
+              </div>
+
               <div className="flex items-center justify-between gap-4">
                 <div>
                   <p className="text-sm font-semibold text-slate-800 dark:text-slate-200">Показывать поле для текста</p>
@@ -452,6 +542,18 @@ export function ReviewsPage() {
                   <div className={cn('absolute top-1 w-4 h-4 rounded-full bg-white shadow transition-transform', previewShowText ? 'left-[22px]' : 'left-1')} />
                 </button>
               </div>
+              <div className="flex items-center justify-between gap-4">
+                <div>
+                  <p className="text-sm font-semibold text-slate-800 dark:text-slate-200">Поле Email для QR-отзывов</p>
+                  <p className="text-xs text-slate-500 dark:text-slate-400">Гость может указать email для получения ответа</p>
+                </div>
+                <button
+                  onClick={() => setPreviewShowEmail(v => !v)}
+                  className={cn('relative w-11 h-6 rounded-full transition-colors shrink-0', previewShowEmail ? 'bg-brand-600' : 'bg-slate-300 dark:bg-slate-600')}
+                >
+                  <div className={cn('absolute top-1 w-4 h-4 rounded-full bg-white shadow transition-transform', previewShowEmail ? 'left-[22px]' : 'left-1')} />
+                </button>
+              </div>
             </div>
             <div className="card p-4 bg-amber-50/50 dark:bg-amber-900/10 border-amber-200 dark:border-amber-700/50">
               <p className="text-sm font-semibold text-slate-800 dark:text-slate-200 mb-1">Текущий порог: {threshold} из 5 звёзд</p>
@@ -921,16 +1023,35 @@ export function ReviewsPage() {
                     )}
                     {replyId === review.id && (
                       <div className="mt-3 space-y-2">
+                        {review.source === 'qr' && !review.guestEmail && (
+                          <p className="text-xs text-amber-600 dark:text-amber-400 bg-amber-50 dark:bg-amber-900/20 px-3 py-2 rounded-lg">
+                            Гость не указал email — ответ сохранится как внутренняя заметка
+                          </p>
+                        )}
+                        {review.source === 'qr' && review.guestEmail && (
+                          <p className="text-xs text-emerald-600 dark:text-emerald-400 bg-emerald-50 dark:bg-emerald-900/20 px-3 py-2 rounded-lg">
+                            Ответ отправится на: {review.guestEmail}
+                          </p>
+                        )}
                         <textarea
                           className="input resize-none text-sm w-full" rows={2}
-                          placeholder="Личный ответ гостю (отправится по email)..."
+                          placeholder={review.source === 'qr' && !review.guestEmail
+                            ? 'Внутренняя заметка (гость не оставил email)...'
+                            : 'Личный ответ гостю (отправится по email)...'}
                           value={replyText}
                           onChange={e => setReplyText(e.target.value)}
                           autoFocus
                         />
                         <div className="flex gap-2">
-                          <button onClick={() => sendReply(review.id)} className="btn-primary text-xs py-1.5">Отправить гостю</button>
+                          <button
-                          <button onClick={() => setReplyId(null)} className="btn-secondary text-xs py-1.5">Отмена</button>
+                            onClick={() => sendReply(review.id, false)}
+                            className="btn-primary text-xs py-1.5"
+                          >
+                            {review.source === 'qr' && !review.guestEmail
+                              ? 'Сохранить заметку'
+                              : 'Отправить гостю'}
+                          </button>
+                          <button onClick={() => { setReplyId(null); setReplyEmail('') }} className="btn-secondary text-xs py-1.5">Отмена</button>
                         </div>
                       </div>
                     )}
@@ -939,10 +1060,10 @@ export function ReviewsPage() {
                     {!review.isPublic && !review.reply && !review.rejectedAt && replyId !== review.id && (
                       <>
                         <button
-                          onClick={() => { setReplyId(review.id); setReplyText('') }}
+                          onClick={() => { setReplyId(review.id); setReplyText(''); setReplyEmail('') }}
                           className="flex items-center gap-1 px-3 py-1.5 rounded-lg bg-brand-600 text-white text-xs font-medium hover:bg-brand-700 transition-colors"
                         >
-                          <MessageSquare size={12} />Ответить гостю
+                          <MessageSquare size={12} />{review.source === 'qr' ? 'Добавить заметку / ответить' : 'Ответить гостю'}
                         </button>
                         <button
                           onClick={() => reject(review.id)}